Semantic modeling of service management of sanatorium resort and health enterprises

Economic Annals-XXI: Volume 131, Issue 7-8(1), Pages: 80-82

Citation information:
Mazaraki, A., & Vedmid, N. (2013). Semantic modeling of service management of sanatorium resort and health enterprises. Economic Annals-XXI, 7-8(1), 80-82. https://ea21journal.world/index.php/ea-v131-21/

Anatoliy Mazaraki
D.Sc. (Economics),
Professor, Rector,
Kyiv National University of Trade and Economics, Ukraine
19 Kioto St., 02156, Кyiv, Ukraine
knteu@knteu.kiev.ua

Nadiya Vedmid
PhD (Economics),
Associated Professor,
D.Sc. (Economics) Degree Seeker,
Kyiv National University of Trade and Economics, Ukraine
19 Kioto St., 02156, Кyiv, Ukraine
nadijaw@ukr.net

Semantic modeling of service management of sanatorium resort and health enterprises

Abstract. The paper offers semantic model of the service management of sanatorium resort and health enterprises from the perspective of the process approach in which service is subject to both management and the condition of its effectiveness and efficiency. The authors offer an interpretation of the term «service» as a comprehensive qualitative characteristic that reflects the level of satisfaction of holiday-makers with sanatorium resort and health enterprises sanatorium resort and health services, which is due to the service interaction of enterprise personnel and holiday-makers and correlated with quality of service and process of providing it. Essential characteristics of service as a system that includes service content of sanatorium and health services, quality of service interaction and quality of service process have been studied. Introduction of the term «service attractors» as relatively stable parameters of service management of sanatorium resort and health enterprises that provide asymptotically stable development of the enterprise and to improve the quality of service has been substantiated.

Keywords: Sanatorium Resort and Health Enterprises; Semantic Service Model; Service Content; Service Attractors; Service Competences

JEL Classification: L83; M10; M21; C50; C52

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Received 28.06.2013