Improvement of efficiency of enterprises operating in the services sector on the basis of logistics concepts

Economic Annals-ХХI: Volume 156, Issue 1-2, Pages: 101-104

Citation information:
Pysmak, V., &  Mazhnyk, L. (2016). Improvement of efficiency of enterprises operating in the services sector on the basis of logistics concepts. Economic Annals-XXI, 156(1-2), 101-104. doi: https://doi.org/10.21003/ea.V156-0023

Viktoria Pysmak
PhD (Economics),
Associate Professor,
Simon Kuznets Kharkiv National University of Economics
9-a Lenin Ave, Kharkiv, 61166, Ukraine
viktoria.pysmak@ukr.net

Lidiia Mazhnyk
PhD (Economics),
Associate Professor,
Simon Kuznets Kharkiv National University of Economics
9-a Lenin Ave, Kharkiv, 61166, Ukraine
lidiia.mazhnyk@gmail.com

Improvement of efficiency of enterprises operating in the services sector on the basis of logistics concepts

Abstract. At the modern stage of worldwide economic progress, there appears to be an advanced sphere of services related to social and economic life of industrially developed countries. On the basis of statistical data analysis, it emerges that despite the difficult situation in the sphere of finance and economics in the country, the Ukrainian services sector has shown positive growth trends over the past five years. Choosing a logistics concept to improve the efficiency of enterprises operating in the services sector is relevant because such an approach provides maximum control over the costs and market sensitivity of enterprises with regard to consumer needs. It has been found out that the main criteria of economic efficiency in the services sector are cost minimisation and enhanced quality of services. The article offers some recommendations related to the improvement of the efficiency of enterprises operating in the services sector, which, according to their influence on business activity of enterprises, are classified as those that cause minor, tangible or major changes and reduce enterprises’ expenditures. The proposed recommendations will help enterprises meet consumer needs, enhance the quality of services and significantly reduce expenditures.

Keywords: Services Sector; Logistic Concept; Enterprise Functioning; Efficiency; Service Quality

JEL Classification: D21; M21; L80; L84; O14

DOI: https://doi.org/10.21003/ea.V156-0023

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Received 10.01.2016