Role of chief information officer within the system of human resource development in service organizations (tourism)

Economic Annals-ХХI: Volume 165, Issue 5-6, Pages: 97-103

Citation information:
Nenkov, N., Sushchenko, O., & Dyachenko, Yu. (2017). Role of chief information officer within the system of human resource development in service organizations (tourism). Economic Annals-XXI, 165(5-6), 97-103. doi: https://doi.org/10.21003/ea.V165-20


Nayden Nenkov
PhD (Physics and Mathematics),
Professor,
Department of Computer Systems and Technologies,
Konstantin Preslavsky University of Shumen
115 Universitetska Str., Shumen, 9712, Bulgaria
n.nenkov@shu.bg
ORCID ID: http://orcid.org/0000-0002-1895-2662

Olena Sushchenko
D.Sc. (Economics),
Associate Professor,
Head of Tourism Department,
Simon Kuznets Kharkiv National University of Economics
9-A Nauky Ave., Kharkiv, 61116, Ukraine
sushchenko.olena@hneu.edu.ua
ORCID ID: http://orcid.org/0000-0002-2645-8015

Yuriy Dyachenko
D.Sc. (Economics),
Associate Professor,
Head of International Economics and Tourism Department,
Volodymyr Dahl East Ukrainian National University
59-A Tsentralna Str., Severodonetsk, 93406, Ukraine
yuriy.y.dyachenko@gmail.com
ORCID ID: http://orcid.org/0000-0002-6580-8874

Role of chief information officer within the system of human resource development in service organizations (tourism)

Abstract. The functioning of manufacturing and service industries, for example tourism, is oriented towards results, which are products and services. With regard to this, we determine the requirements for human resource development. At the same time, the appropriate system of management of human resource development is determined on the basis of economic methodology which describes human resource development as a cyclical process. The need to align information technologies in line with business needs increases the role of the chief information officer and, along with it, draws attention to the need for the development of a new set of skills. In addition to technological know-how, a successful leader in the field of information technologies needs to manage effectively, have good communication skills and, preferably, have a business qualification. Since chief information officers are still responsible for monitoring information technologies and systems and management services, it can be argued that an ability to foresee how the commercial use of the Internet will affect organisations and employees is an important feature in the age of the Internet. This task requires a vision of the possibility of re-engineering of business processes to take advantage of the new platform and leadership skills to convince others that the change is necessary. Human resource development is essential for the full and effective functioning of information and communication technologies system in tourism.

Keywords: Chief Information Officer; Human Resource Development; Tourism

JEL Classіfіcatіon: О15; L83; L86; M12

DOI: https://doi.org/10.21003/ea.V165-20

References

  1. Ananin, O. I. (2013). Ontological preconditions of economic theory. Moscow: Institute of Economics (in Russ.).
  2. Apel, K.-O. (1973). Das Apriori der Kommunikationsgemeinschaft und die Grundlagen der Ethik: Zum Problem einer rationalen Begründung der Ethik im Zeitalter der Wissenschaft. In K.-O. Apel (Ed.), Transformation der Philosophie, Vol. 2: Das Apriori der Kommunikationsgemeinschaft (pp. 358-435). Frankfurt a. m, Germany: Suhrkamp (in German).
  3. Apel, K.-O. (1986). Grenzen der Diskursethik? Versuch einer Zwischenbilanz. Zeitschrift für philosophische Forschung, 40(1), 3-31.
    Retrieved from http://www.digizeitschriften.de/dms/resolveppn/?PID=PPN511864582_0040|log6 (in German)
  4. Apel, K.-O. (1990). Diskursethik als Verantwortungsethik. Eine Postmetaphysische Transformation der Ethik Kants. In R. Fornet-Betancourt (Ed.) Ethik und Befreiung. Dokumentation zur Tagung: Philosophie der Befreiung: Begründungen von Ethik in Deutschland und Lateinamerika (pp. 10-40). Aachen: Verlag der Augustinus Buchhandlung (in German).
  5. Apel, K.-O. (2001). The Response of Discourse Ethics to the Moral Challenge of the Human Situation as such and especially Today. In V. M. Canivet, & Th. Lucas (Eds.), Morality and the Meaning of Life. Louvain-la-Neuve: Peeters Publishers.
  6. Arendt, H. (1998). The Human Condition. Chicago: University of Chicago Press.
  7. Aron, D., Waller, G. P., & Wedon, L. (2015). Global Perspectives on Flipping to Digital Leadership: The 2015 CIO Agenda. Gartner.
  8. Bakke, E. W. (1958). The Human resources function. New Haven: Yale University, Yale Labor and Management Center.
  9. Bazarov, T. Y., & Yeremin, B. L. (2002). Management of personnel. Moscow: YuNITI (in Russ.).
  10. Buzko, I., & Dyachenko, Y. (2012). Formation of Methodological Grounds for Staff Development. Actual Problems of Economics, 3, 8-12 (in Ukr.).
  11. Buzko, I., Dyachenko, Y., Petrova, M., Nenkov, N., Tuleninova, D.,  & Koeva, K.  (2016). Artificial Intelligence Technologies in Human Resource Development. Computer Modelling and New Technologies, 20(2) 26-29.
    Retrieved from http://www.cmnt.lv/en/on-line-journal/1258-2016/2016-volume-20-2/1273-information-and-computer-technologies/artificial-intelligence-technologies-in-human-resource-development
  12. Gontareva, I. V. (2015). Syllabus structure in the formation of complex competences. Naukovyi Visnyk Natsionalnoho Hirnychoho Universytetu (Scientific Herald of National Mining University), 1, 127-132 (in Ukr.). 
  13. Deleuze, G. (2002). The Actual and the Virtual. Dialogues II. London: Continuum.
  14. French, W. (1962). The Personal Management Process: Human Resources Administration. Boston: Houghton Mifflin.
  15. Furs, V. (2001). Paradigm of critical theory in contemporary philosophy: An attempt of explication. Logos, 28(2), 49-75 (in Russ.).
  16. Latour, B. (1983). Give me a laboratory and I will raise the world. Science Observed: Perspectives on the Social Study of Science. London: Sage.
  17. Latour, B. (2005). Reassembling the Social: An Introduction to Actor-Network-Theory. Oxford: Oxford University Press.
  18. Lawson, T. (1996). A Realist Perspective on Contemporary «Economic Theory». Journal of Economic Issues, 29(1), 1-32.
    Retrieved from https://www.jstor.org/stable/4226914
  19. Lebedeva, S. V. (2009). Communication concept in the theory of society Niklas Luhmann. Actual Problems of Spirituality, 10, 146-155
    Retrieved from http://download.kdpu.edu.ua/kaf_philosof/AkProD/Zbirka10/zb10_2009_146-155_lebedeva.pdf (in Russ.).
  20. Loskutnikova, V. M. (2004). Habermas and Luhmann: two approaches to the study of communication processes in modern society. Humanitarian Informatics, 1, 81-96 (in Russ.).
  21. Luhmann, N. (1984). Soziale Systeme: Grundriß einer allgemeinen Theorie. Frankfurt: Suhrkamp.
  22. Luhmann, N. (1996). Social Systems. Stanford: Stanford University Press.
  23. Luhmann, N. (2012). Macht. Stuttgart: UTB.
  24. Mankovskaya, N. B. (2000). The aesthetics of postmodernism. Saint-Petersburg: Aletheia (in Russ.).
  25. Mescon, M., Albert, M., & Khedouri, F. (1985). Management: individual and organizational effectiveness. New York: Harper & Row.
  26. Miles, R. F., & Snow, C. C. (1986). Organizations: New Concepts for New Forms. California Management Review, 28(3), 62-73.
    doi: https://doi.org/10.2307/41165202
  27. Ministry of State Administration and Administrative Reform of the Republic of Bulgaria (2007). Report on the state of administration in 2006.
    Retrieved from https://www.google.pl/url?sa=t&rct=j&q=&esrc=s&source=web&cd=2&cad=rja&uact=
    8&ved=0ahUKEwis1928xpHWAhUJvRoKHZWuA60QFggpMAE&url=http%3A%2F%2Fwww.strategy.
    bg%2FFileHandler.ashx%3FfileId%3D1063&usg=AFQjCNE6fLOS9rvbO8tm8HQqfoawEozw_A (in Bulgarian)
  28. Nenkov, N., & Varbanov, S.  (2016a). Application of intelligent business usiness system within the administrative information system for complex services. International Journal of Innovative Technologies in Economy, 4(2), 10-13.
    Retrieved from http://ijite.org/archive/60.pdf
  29. Nenkov, N. (2016). Models and Algorithms in the Field of Artificial Intelligence in University Research Projects. Balkan and Near Eastern Journal of Social Sciences 2(3). 64-66.
    Retrieved from http://www.ibaness.org/bnejss-archive/141-2016-02-03
  30. Nenkov, N., Dimitrov, G., Dyachenko, Yu., & Koeva, K. (2016, September 4-6) Artificial Intelligence Technologies for Learning Management Systems. In 2016 IEEE IS, 8th International Conference on Intelligent system Proceedings (pp. 189-194).
    doi: https://doi.org/10.1109/IS.2016.7737420
  31. Nenkov, N. V., Petrova, M. M., & Dyachenko, Yu. Yu.  (2016, August 24-30). Intelligence Technologies in Management and Administration of Justice. In 3rd International Multidisciplinary Scientific Conference on Social Sciences and Arts, SGEM 2016, Conference Proceedings 2(V) (pp. 385-392).
    Retrieved from https://sgemworld.at/ssgemlib/spip.php?article3007&lang=en
  32. North, D. (2005). Understanding the Process of Economic Change. Princeton: Princeton University Press.
  33. Penchev, P., & Petrova, M. (2010). E-Administration Veliko Tarnovo on the way of providing easy access to information and services for the citizens and the business in the area. In The International Conference «Društveni izazovi evropskih integracija – Srbija i uporedna iskustva» Proceedings (pp. 439-456). Novi Sad.
  34. Petrova, M. (2013). Informatization of public management in Bulgaria. Veliko Tarnovo: Faber.
  35. Ross, J. W., & Feeny, D. F. (1999). The Evolving Role of the CIO. Cambridge: Massachusetts Institute of Technology.
  36. Schumpeter, J. A. (1954). History of economic analysis. New York: Oxford University Press.
  37. Poole, M., & Warner, M. (1999). The IEBM handbook of human resource management. London: International Thomson business press.
  38. Sushchenko, O., & Trunina, I. (2016). Creation of Innovation Clusters as a Line of Enterprise Competitiveness Improvement in the Field of Foreign Economic Activity. Actual Problems of Economics, 177(3), 191-198.
  39. Ulrich, P. (1993). Transformation der okonomischen Vernunft. Fortschrittsperspektiven der modernen Industriegesellschaft. Bern: Haupt.
  40. United Nations Department of Economic and Social Affairs (2016). United Nations e-government survey 2016: E-Government in Support of Sustainable Development. New York: United Nations.
  41. Vattimo, G. (1992). The Transparent Society. Baltimore: Johns Hopkins University Press.

Received 7.06.2017