Relational capital and intellectual capital management at enterprises in transitional countries: the case of Vietnam
Economic Annals-ХХI: Volume 172, Issue 7-8, Pages: 51-56
Citation information:
Hoa, T. T. V., Huong, L. T. L., Linh, D. H., & Mai, N. P. (2018). Relational capital and intellectual capital management at enterprises in transitional countries: the case of Vietnam. Economic Annals-XXI, 172(7-8), 51-56. doi: https://doi.org/10.21003/ea.V172-09
Tran Thi Van Hoa
PhD (Economics),
Associate Professor,
Lecturer and Researcher,
Vice Rector,
National Economics University
207 Giai Phong Road, Hai Ba Trung District, Hanoi City, 100000, Vietnam
hoatv@neu.edu.vn; hoatranthivan@gmai.com
ORCID ID: https://orcid.org/0000-0001-5410-5121
Le Thi Lan Huong
PhD (Economics),
Associate Professor,
Lecturer and Researcher,
Dean,
Business School,
National Economics University
207 Giai Phong Road, Hai Ba Trung District, Hanoi City, 100000, Vietnam
lelanhuong@neu.edu.vn ;
huongbsneu@gmail.com
ORCID ID: https://orcid.org/0000-0002-1446-7280
Do Hoai Linh
PhD (Economics),
Lecturer and Researcher,
Deputy Head,
Department of Banking Management,
School of Banking and Finance,
National Economics University
207 Giai Phong Road, Hai Ba Trung District, Hanoi City, 100000, Vietnam
linhdh@neu.edu.vn ;
linhdo.neu@gmail.com
ORCID ID: https://orcid.org/0000-0003-0274-2422
Nguyen Phuong Mai
MA (Management),
Lecturer and Researcher,
General Department,
Business School,
National Economics University
207 Giai Phong Road, Hai Ba Trung District, Hanoi City, 100000, Vietnam
npmai@neu.edu.vn ;
mai.phg.nguyen@gmail.com
ORCID ID: https://orcid.org/0000-0002-0359-249X
Relational capital and intellectual capital management at enterprises in transitional countries: the case of Vietnam
Abstract. The paper aims at investigating current status of relational capital (RC) management as a part of intellectual capital management among enterprises of emerging economies given the increasing importance of this intangible asset and very limited research in this context. With a sample of 189 enterprises through various sectors in Vietnam, statistical method was employed to shed light on how they have been managing their intellectual capital (IC) and, more importantly, five different RC factors, including customer relationships, supplier relationships, public relationships, investor relationships and partner relationships. The findings witnessed that relational capital is the strength of firms, with customer relationship and supplier relationship being top performing factors. Based on the results, several recommendations are proposed to improve the RC management capability in transitional countries. RC management should be linked to strategic management, in which RC strategy must emanate from and towards achieving the strategic goals of firms. However, RC strategy and its development plan need to be built based on a comprehensive analysis of business strategy, competitive strategy, and intellectual capital analysis. There is also a need to raise awareness and understanding among managers about RC. Enterprises need to apply many measures to improve RC management capacity of managers.
Keywords: Intellectual Capital; Intellectual Capital Management; Emerging Economy; Vietnam; Human Capital; Structural Capital; Relational Capital
JEL Classification: L14; M10
Acknowledgements: This paper has been supported by the Vietnam National Research project KX04.13/16-20.
DOI: https://doi.org/10.21003/ea.V172-09
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Received 10.09.2018