Society

Transforming the digital leadership to improve public service performance in the COVID-19 outbreak

Economic Annals-XXI

Economic Annals-ХХI: Volume 188, Issue 3-4, Pages: 31-38

Citation information:
Susilawati, D. M., Suryanto, & Windijarto (2021). Transforming the digital leadership to improve public service performance in the COVID-19 outbreak. Economic Annals-XXI, 188(3-4), 31-38. doi: https://doi.org/10.21003/ea.V188-04

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Dwi Mardiana Susilawati
PhD Student (State and Local Government),
Universitas Airlangga Surabaya
4-6 Jl. Airlangga Str., Airlangga, Kec. Gubeng,
Kota SBY, Jawa Timur 60115, Indonesia
Government and Regional Autonomy
Bureau of the East Java Provincial Secretariat, Surabaya, Indonesia
dwi.mardiana.susilawati-2018@pasca.unair.ac.id
ORCID ID: https://orcid.org/0000-0002-0257-8477

Suryanto
PhD (Psychology),
Professor,
Department of Psychology,
Faculty of Psychology,
Universitas Airlangga Surabaya
4-6 Jl. Airlangga Str., Airlangga, Kec. Gubeng,
Kota SBY, Jawa Timur 60115, Indonesia
suryanto@psikologi.unair.ac.id
ORCID ID: https://orcid.org/0000-0002-2448-7429

Windijarto
PhD (Human Resources Management),
Associate Professor,
Department of Economy and Business,
Faculty of Economy and Business,
Universitas Airlangga Surabaya
4-6 Jl. Airlangga Str., Airlangga, Kec. Gubeng,
Kota SBY, Jawa Timur 60115, Indonesia
windijarto@feb.unair.ac.id
ORCID ID: https://orcid.org/0000-0002-0747-7325

Transforming the digital leadership to improve public service performance in the COVID-19 outbreak

Abstract. The low HDI in Pandalungan is a government-focused development priority, especially in the healthcare sector. The attempts to break the COVID-19 chain must be made to improve the quality of government services in the region. In optimizing the activities, the sub-district leaders play a significant role. There is an appeal to the sub-district leaders to enforce social distance since there is no face-to-face meeting with the appliance assigned. The Camat (a sub-district head) needs to adjust to this situation, so the Camat uses new media to perform his tasks. The COVID-19 pandemic affects several aspects of life, including the style of leadership. Digital leadership has become a model of leadership that is successful during the time of the COVID-19 pandemic. The current study, based on those evaluations, is aimed at assessing the impact of digital leadership on the performance of public services by the sub-district chief Pandalungan. To meet the goal of the study, a qualitative approach is applied. It can be concluded that transformational leadership is oriented towards the organization’s vision and goals, which are outlined in action.

Keywords: Transformational Leadership; Digital Leadership; Public Service Performance

JEL Classifications: J18; J45; I12

Acknowledgements and Funding: The authors received no direct funding for this research.

Contribution: The authors contributed equally to this work.

Data Availability Statement: The dataset is available from the authors upon request.

DOI: https://doi.org/10.21003/ea.V188-04

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Received 27.02.2021
Received in revised form 29.03.2021
Accepted 31.03.2021
Available online 10.05.2021

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